Offer Service Anytime, Anywhere
The proper servicing of a company’s Channel enables customer service engagements the way the client desires to the serviced. Be that across the web, social networks, chat, email, mobile, and phone, including customer self-service and social care. You can now provide channel context for personalized service with minimal customer effort.
Personalize every interaction
When a Channel has the Dynamic tools at its fingertips, the use of real-time and historical insights to personalize every interaction occurs. You can now understand what your customer has already viewed and searched—before they ever reach an agent. Industry leaders use the Dynamics solutions to gain critical insight with feedback and surveys that provide general sentiment, contextual feedback, and transactional understanding to improve performance.