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Service Industries

Manage projects and resources better with a customized solution for your industry
Microsoft Dynamics business solutions can be configured for your service industry. They combine project management, resource management, communication, and business solutions tailored to your organizational needs to help reduce costs and increase customer satisfaction.

Support Services

Support Services

A consolidated view to focus on customers
Delivering exceptional customer experiences means that every interaction matters. Service by Microsoft Dynamics empowers agents with everything they need at their fingertips to deliver superior service, from one consolidated view, giving agents the opportunity to focus on their customers rather than on navigating multiple screens and systems.

Earn and keep customers for life
Service by Microsoft Dynamics can help you earn customers for life through cross-channel service and increase in agent productivity, and adaptive service models. The results are often a decrease cost per case and increase agent satisfaction. Empowered and happier agents are able to deliver measurable improvements in client satisfaction.

Cross-channel Services

Offer Service Anytime, Anywhere
The proper servicing of a company’s Channel enables customer service engagements the way the client desires to the serviced. Be that across the web, social networks, chat, email, mobile, and phone, including customer self-service and social care. You can now provide channel context for personalized service with minimal customer effort. 

Personalize every interaction
When a Channel has the Dynamic tools at its fingertips, the use of real-time and historical insights to personalize every interaction occurs. You can now understand what your customer has already viewed and searched—before they ever reach an agent. Industry leaders use the Dynamics solutions to gain critical insight with feedback and surveys that provide general sentiment, contextual feedback, and transactional understanding to improve performance.

Cross-channel Services